IMPORTANT MESSAGE

Technical issues are currently affecting certain areas of our website, notably Player Search, Course Search, Competition Search and Venue Registration.

We are working hard to resolve these issues. During this time we would advise, where possible, to return later.

We apologise for the inconvenience and thank you for your patience.

If you need any guidance or assistance, please contact us.

Help & FAQs

MOST ASKED QUESTIONS

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    • How do I enter the 2019 British Tennis Membership Wimbledon Ballot?

      How do I enter the 2019 British Tennis Membership Wimbledon Ballot?

      Opt In for The Championships, Wimbledon 2019, opened on 10 September 2018 and will close on 22 February 2019.

      Please follow the below steps to Opt In:

      1. Log In to your Online Members' Area
      2. Hover the mouse cursor over your initials near the top right-hand side of the page
      3. Select Members Home
      4. Select Find Out More under the Wimbledon Ballot benefit
      5. Select Opt In 

      Make sure you keep your details up to date so you don't miss any important emails from us. Log in to your Members Area to check your details.

      You can contact the LTA by emailing info@lta.org.uk or by calling the Services Team on 0208 487 7000 and selecting option 1.

      British Tennis Membership Wimbledon Ballot
    • What shall I do if matches are not appearing on the website/showing incorrectly?

      What shall I do if matches are not appearing on the website/showing incorrectly?

      Organisers are expected to submit results within 72 hours of the competition finishing. Results will show on the Competitions Search once the results are loaded and match results will appear in your members’ area. Grade 1 – 5 competitions will appear on your player profile on the Friday after the event has finished. 

      In the first instance contact the tournament organiser and check with them that they have submitted the results. If the results are showing incorrectly notify them and ask them to amend them. If you are having difficulties contacting the tournament organiser or if they say they have submitted the results but they are still not showing then contact your regional team or British Tennis Services Team who will look at getting the issue resolved for you.   

      Competing British Tennis Ratings
    • What are LTA Weeklong Overlapping Competition Regulations? Competing Entering & Withdrawing
    • How can I buy Fed Cup Tickets?

      How can I buy Fed Cup Tickets?

      Please head over to our Tickets page.

      Information on when GB are scheduled to play can be found within the Sessions and Scheduling section. 

      Major Events Fed Cup by BNP Paribas
    • How can I start a DBS check? Coaching Criminal Record Checks
    • Why are the Insurance Documents not showing for my Venue?

      Why are the Insurance Documents not showing for my Venue?

      To ensure that your insurance documents are showing, the below steps need to be followed by a Place to Play Administrator at your venue:

      1. Log in to the LTA Insurance Centre and ensure you have recently completed a risk assessment. For your insurance to be valid, you will need to have completed a risk assessment within the last 12 months
      2. Log in to your online area
      3. Click the Place to Play Administrator role by hovering the cursor over your initials at the top right-hand side of the page
      4. Click into the Venue Registration tab
      5. Click into the Venue Management section
      6. For the insurance question midway down the page, ensure you answer Yes - I wish to use the LTA Public Liability Insurance
      7. The page will then refresh. Once it has, click Save & Continue at the bottom of the page
      8. If your recent risk assessment is not being recognised, click refresh risk assessment and follow the above step
      9. The insurance documents will then shortly show in the Important Documents tab. If these don't show immediately, log out and then log back in after a short while.

      Please note, your insurance documents will not be displayed if you selected the answer 'yes' for the question 'Is your venue owned and operated by a local authority?' during the Venue Registration process. 

      Venues that are owned and operated by a local authority are not eligible for the LTA insurance package, as the appropriate level of cover will be already be provided by the local authority. It is important to ask the local authority to provide evidence of this cover.

      This answer can be changed if necessary in the Venue Management section by following the above steps. 

      Venues Venue Registration Overview
    • When does Venue Registration open and close for 2018/2019?

      When does Venue Registration open and close for 2018/2019?

      It opened on the 1st October 2018 and closed on 23:59 on Sunday 9 December 2018*.

      *We were aware that some of the recent LTA website issues made it challenging for venues to register. In recognition of these issues, and to give all venues maximum opportunity to register and take advantage of the excellent benefits that are available, we decided to extend the time-frame for renewing your registration.

       

      Venues Venue Registration Overview
    • What guidance is available on General Data Protection Regulations (GDPR)?

      What guidance is available on General Data Protection Regulations (GDPR)?

      We have developed GDPR guidance and template resources to help tennis clubs and coaches understand GDPR and put in to place the necessary processes and procedures to be fully compliant.

      Venues GDPR

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