MAINTENANCE NOTICE

The LTA British Tennis website will undergo essential maintenance from 5–6pm on Monday, November 20. This will affect the Members’ Area, Player Search, Venue Search, Coach Search, Course Search, Competition Search, Rankings and Ratings. We apologise for any inconvenience caused.

Help & FAQs

MOST ASKED QUESTIONS

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    • I’m interested in joining British Tennis, which membership is right for me?

      I’m interested in joining British Tennis, which membership is right for me?

        

      • Sign up for Team Membership to unlock access to a wide range of exclusive and exciting benefits! Members who purchase Team Membership will be able to choose where they would like the profit of their membership fee to be re-invested back into grassroots tennis. The prices are detailed below:

        - Juniors (11-17): £10 per year

        - Adults (18+): £30 per year (for anyone not a member of an LTA Registered Venue)

        - Adults (18+) with a Lite Membership: £20 per year (for members of LTA Registered Venues). Log in to upgrade to Team Membership

        The benefits of Team Membership include:

        - All Lite Membership benefits (including British Tennis Wimbledon Ballot)

        - Priority access to tickets for Major Events and Davis Cup and Fed Cup home ties

        - Personal Accident Insurance including up to £250 of physiotherapy

        - Access to money can’t buy competitions

        - tennis.net flash sales saving up to 90%

        - #ACE Magazine… and much more!

      • We offer a free Lite Membership product for Juniors (11-17) and Adults (18+) who are members of an LTA Registered Venue.

        The benefits of Lite Membership are:

        - Access to the British Tennis Wimbledon Ballot

        - A British Tennis Rating

        - Monthly Lite Member communications

        - An Exclusive discounted rate to upgrade to Team Membership for adults

        Join as a Lite Member
      • Finally, we offer a free Child Membership for children aged 4-10 years old which gives access to a Mini Tennis Rating, Tennis.net flash sales and monthly Child Member communications. Later in 2017 we will be launching a new Team Child product containing fun and engaging benefits for Children aged 4-10.

        Join as a Child Member

      British Tennis Membership Overview
    • What benefits are there to becoming a British Tennis Member?

      What benefits are there to becoming a British Tennis Member?

      You can find an overview below of the benefits available for each Membership product.

      BTM_Benefits.png

      British Tennis Membership Benefits
    • I have forgotten my username/ password, what do I do?

      I have forgotten my username/ password, what do I do?

      Usernames are displayed on most email communications we send to you. Alternatively, you can retrieve your username by clicking the Forgotten Username link.

      If you have forgotten your password, please use the Forgotten Password link.

      In both cases, you will be sent an email with instructions on how to locate or re-set these details. Please ensure you check your junk/spam folder as occasionally the re-set username or password emails will be filtered there by your email provider. If you do not receive an email, please contact info@lta.org.uk with your BTM number.

      British Tennis Membership Troubleshooting
    • How do I enter the British Tennis Membership Wimbledon Ballot?

      How do I enter the British Tennis Membership Wimbledon Ballot?

      You will need to be a British Tennis adult or junior Member and opt-in through your online area to enter into the British Tennis Membership Wimbledon Ballot. Our junior age has changed, for more information on junior membership please visit our Why has the junior start age moved from 9 to 11? FAQ. 

      The window to opt-in for 2018 British Tennis Membership Wimbledon Ballot opened on the 20th September 2017 and will close on 23rd February 2018.

      We will inform all members by email, who have selected that they are happy to receive emails from us, once the opt-in window for the 2018 British Tennis Membership Wimbledon Ballot is open.

      British Tennis Membership Wimbledon Ballot
    • How can I work out my win/loss percentage? (Players rated 8.2 - 1.1)

      How can I work out my win/loss percentage? (Players rated 8.2 - 1.1)

       

      You can calculate your win/loss percentage based on the attached chart.

      Competing British Tennis Ratings
    • What shall I do if matches are not appearing on the website/showing incorrectly?

      What shall I do if matches are not appearing on the website/showing incorrectly?

      Organisers are expected to submit results within 72 hours of the competition finishing. Results will show on the Competitions Search once the results are loaded and match results will appear in your members’ area. Grade 1 – 5 competitions will appear on your player profile on the Friday after the event has finished. 

      In the first instance contact the tournament organiser and check with them that they have submitted the results. If the results are showing incorrectly notify them and ask them to amend them. If you are having difficulties contacting the tournament organiser or if they say they have submitted the results but they are still not showing then contact your regional team or British Tennis Services Team who will look at getting the issue resolved for you.   

      Competing British Tennis Ratings
    • When is the deadline for completing 2017/18 Venue Registration?

      When is the deadline for completing 2017/18 Venue Registration?

      Venues are able to complete Venue Registration at any point during the year however to ensure your venue is eligible to access the 2018 British Tennis Wimbledon Ballot, you will need to complete the British Tennis Venue Registration by the deadline, which is 30th November 2017 and paid your registration fees by your county association’s payment deadline (dependent on your county).

      Venues Venue Registration Overview
    • We are an existing venue; how to we renew our Venue Registration?

      We are an existing venue; how to we renew our Venue Registration?

      If your club is currently registered then whoever has the role of 'Place to Play Administrator' at your club is able to renew your Venue Registration through their online area. 

      Venues Completing Venue Registration
    • We are a new club; how can we join Venue Registration?

      We are a new club; how can we join Venue Registration?

      If you are joining Venue Registration for the first time then please complete the New Venue Registration Form. We will then be in touch via email outlining your next steps. 

      Venues Completing Venue Registration
    • How can I become a Place to Play Administrator at my club?

      How can I become a Place to Play Administrator at my club?

      The first step would be to get in touch with a current Place to Play Administrator at your venue and ask them to make the change in their online area by following the below steps:

      • Login to the online area
      • Hover the curser over the username in the top right hand side of the screen
      • Select the role of Place to Play Administrator
      • Click into the British Tennis Venue Registration tab
      • Select the Workforce section in the small blue bar near the top of the page
      • To remove the role from somebody simply uncheck the Web Admin box
      • To assign the role to somebody, simply tick the Web Admin box of the person in your Management Team
      • To add a new member to the Management Team scroll down the page and search the name in the Add a new key contact located below the Coaching Team
      • Once the changes have been made click Save and Continue at the bottom of the page

      Alternatively, you can request that a current Place to Play Administrator contacts the British Tennis Services Team on 0208 487 7000 or info@lta.org.uk and informs us that they would like to assign you this role. 

      Access can then be set up for you to become a Place to Play Administrator.

      Venues Completing Venue Registration

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