IMPORTANT MESSAGE

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We are working hard to resolve these issues. During this time we would advise, where possible, to return later.

We apologise for the inconvenience and thank you for your patience.

If you need any guidance or assistance, please contact us.

Help & FAQs

How long does the NVBTW Resource Pack take to arrive?

It is important to note that there are fixed dates when we distribute the Nature Valley Big Tennis Weekends resource packs, and it is therefore essential that you publish your open day on ClubSpark by the respective deadline dates to ensure that you receive your resource pack ahead of your event. The table below outlines the timeframes for when you need to register and publish your Nature Valley Big Tennis Weekends open day on ClubSpark and the date you can expect to receive your pack.

You will not be sent a resource pack if you registered your open day too late to receive your pack in time for your event. 

Monthly delivery window Will include NVBTW events published on ClubSpark in following date range* Deadline for monthly delivery window Resource Pack will arrive at venue no later than
March 2019 12 March 2019 to 31 March 2019 31 March 2019 15 April 2019
April (1) 2019 1 April 2019 to 15 April 2019 15 April 2019 2 May 2019
April (2) 2019 16 April 2019 to 29 April 2019 29 April 2019 13 May 2019
May 2019 30 April 2019 to 31 May 2019 31 May 2019 17 June 2019
June 2019 1 June 2019 to 30 June 2019 30 June 2019 15 July 2019
August2019 1 July 2019 to 31 August 2019 31 August 2019 16 September 2019
October 2019 1 September 2019 to 31 October 2019 31 October 2019 15 November 2019

*Date you register & publish your event on ClubSpark, not the date of your open day.

Example: Venue X is planning to hold a NVBTW Open Day on Saturday 20 July 2019 to correspond with one of the NVBTW national promotional dates that the LTA stages.

In order for Venue X to receive their resource pack in time, the latest date that they could publish their event on ClubSpark is the 30 June 2019. The pack would be delivered in the June Delivery Window and Venue X would receive the pack by no later than the 15 July 2019.

If Venue X wished to have more time to use their promotional resources ahead of their open day, they could publish their event on ClubSpark earlier in the year to correspond with one of the earlier Delivery Windows. However, if Venue X published their event on 1 July 2019 they would miss the July Delivery Window and would therefore not receive a resource pack ahead of their event on the 20 July.





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