The LTA British Tennis website will undergo essential maintenance from 8–9am on Tuesday, January 16. This will affect the Members’ Area, Player Search, Venue Search, Coach Search, Course Search, Competition Search, Rankings and Ratings. We apologise for any inconvenience caused.

Help & FAQs

When will I receive my Welcome Pack?

If you are a Team Member, you will receive your Welcome Pack within 3 to 4 weeks of joining or renewing.

Please note that if, on 23 May, you have fewer than 3 months remaining on your existing membership you will receive a Welcome Pack after you have renewed. If you have more than 3 months remaining on your existing membership, you will receive a Welcome Park 3-4 weeks following launch on 23 May.

Lite Members will not receive a Welcome Pack by post; a Welcome Email will instead be sent compromising all relevant Lite Membership information.

If you have not received your Welcome Pack within 30 days, please email with your British Tennis Membership number, membership start date and home address. We will then look into this with our supplier and a member of our Customer Services Team will be in touch.

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