When will I receive my Welcome Pack?
If you are a Team Member, you will receive your Welcome Pack within 3 to 4 weeks of joining or renewing.
Please note that if, on 23 May, you have fewer than 3 months remaining on your existing membership you will receive a Welcome Pack after you have renewed. If you have more than 3 months remaining on your existing membership, you will receive a Welcome Park 3-4 weeks following launch on 23 May.
Lite Members will not receive a Welcome Pack by post; a Welcome Email will instead be sent compromising all relevant Lite Membership information.
If you have not received your Welcome Pack within 30 days, please email firstname.lastname@example.org with your British Tennis Membership number, membership start date and home address. We will then look into this with our supplier and a member of our Customer Services Team will be in touch.