Tel: 0208 487 7000


British Tennis Services Opening Hours: 9am to 5pm, Mon - Fri

Help & FAQs

When will I receive my Welcome Pack?

If you are a Team Member, you will receive your Welcome Pack within 3 to 4 weeks of joining or renewing.

Lite Members will not receive a Welcome Pack by post; a Welcome Email will instead be sent compromising all relevant Lite Membership information.

If you have not received your Welcome Pack within 30 days, please email with your British Tennis Membership number, membership start date and home address. We will then look into this with our supplier and a member of our Customer Services Team will be in touch.

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