Please note that we are currently experiencing technical issues with the following areas of the website Members’ Area, Player Search, Venue Search, Coach Search, Course Search, Competition Search, Rankings and Ratings. We are working to restore these as soon as possible. Please contact our British Tennis Services Team on 0208 487 7000 or for assistance. We apologise for any inconvenience caused.

Help & FAQs

Completing Venue Registration

    • We are an existing venue; how to we renew our Venue Registration?
    • We are a new club; how can we join Venue Registration?
    • Can I complete a paper Venue Registration form?
    • How can I become a Place to Play Administrator at my club?
    • The previous Place to Play Administrator has now left the club; how do we assign someone new to this role?
    • How do I access my Place to Play Administrator online area?
    • Where can I download a blank Venue Registration form?
    • Which questions/fields are compulsory for Venue Registration 2018/2019?
    • Why have some of the answers I put in last year disappeared?
    • Where can I download our club’s completed registration form?
    • How can I change the Venue Name or Main Contact(s)?
    • How do I know what type of organisation my club is?
    • What is a nomadic organisation?
    • The club is owned by the council; does this mean we are owned and operated by the Local Authority?
    • How do I complete our club’s risk assessment?
    • We have completed our annual risk assessment but why aren't our insurance documents showing?
    • Where can I find the policies we need available to our members and players?
    • We have outdoor floodlit and non-floodlit courts; how many outdoor courts should I enter?
    • How do I add a member to the Management/Welfare/Coaching team?
    • How do I remove a member from the Management/Welfare/Coaching team?
    • How can I download a list of British Tennis Members at my club?
    • How can I add and remove British Tennis Members at my club?
    • How do I pay the Venue Registration invoice?

Still need help?

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