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We are working hard to resolve these issues. During this time we would advise, where possible, to return later.

We apologise for the inconvenience and thank you for your patience.

If you need any guidance or assistance, please contact us.

Help & FAQs

Criminal Record Checks

    • How can I start a DBS check?
    • Do I need to register with the GB Group to start my application?
    • Where can I find my organisation pin and secret word?
    • What are Criminal Record Checks (CRC)?
    • What is an Enhanced DBS check?
    • What is an Enhanced DBS and Barred List check?
    • Which type of DBS check should I do?
    • Does my role at my tennis club require a DBS check?
    • What is a Volunteer DBS check?
    • How do I obtain a Volunteer DBS check?
    • How do I get my ID checked?
    • How much does a DBS check cost?
    • How long does a DBS check take to complete?
    • Can the LTA accept external DBS checks?
    • Who do I contact about my DBS?
    • What changes can I expect from the new DBS process?
    • What is the Update Service?
    • How long is a DBS check valid for?
    • What is a “self-declaration” and how often do I need to complete it?
    • How old does someone need to be to complete a DBS check?
    • How can I track a DBS check online?
    • I have completed a DBS but not received a certificate; what shall I do?
    • I have lost my DBS certificate; what shall I do?
    • Can I cancel my DBS Application?
    • What is the Protecting Vulnerable Group (PVG) scheme?
    • What is an Overseas Criminal Record (OCR) check?
    • Do I need an OCR check?
    • How do I apply for an OCR check?
    • What is a ‘satisfactory’ criminal record check?

Still need help?