What is the Update Service?
The Update Service allows people to use the same DBS check across multiple organisations provided the type of check and role remains the same.
How do you register with the Update Service?
It is done online by going to https://secure.crbonline.gov.uk/crsc/subscriber.
You can use your e-reference number to register if their DBS check is still being processed by the LTA (you will have received your e-reference number in an automated email).
Alternatively, you can register with the Update Service when you get your DBS certificate, using your certificate number. If you wait to get your DBS certificate, you must join within 30 calendar days of your DBS certificate issue date.
What information do I need to register with the Update Service?
- date of birth
- email address
- e-reference number (supplied via automated email during the DBS application stage) or the DBS check certificate number
- a payment card for the Update Service fee, if applicable.
Is it a requirement to join the Update Service?
No – it is optional. It is recommended that volunteers and coaches join the Update Service as it will reduce their admin and save money.
How much does it cost to join the Update Service?
It costs £13 per year, but it is free for volunteers.
How many DBS checks can I register to the Update Service?
You can add as many DBS checks as you need to your Update Service account.
Will I ever need a new DBS check if I am on the Update Service?
- your role changes and a different level of DBS check is required;
- a Status Check reveals that there is new criminal information;
- your personal information has changed; or
- you have lost your DBS check (the DBS will not issue replacements).
If I have a volunteer DBS check registered to the Update Service, and want to use it for a non-voluntary role (or vice versa) is this possible?
Yes this is fine.
How do I renew my Update Service subscription?
You will receive email notifications from the DBS directly, reminding you to renew and how to do this.
If you are a volunteer, your subscription will automatically renew without needing to do anything.
How do I know if the LTA can use my DBS check to perform a Status Check?
The level of your DBS check that is registered with the Update Service needs to be right for the role in tennis. There is a guidance flowchart which can help you establish whether a Status Check can be done.
Click here to download the Status Check Request form. The National Safeguarding Team will use this information to assess if you are eligible for a Status Check and inform you accordingly.
Why do I need to complete the Status Check Request form in order for the LTA to perform a Status Check?
The National Safeguarding Team will use this information to assess if you are eligible for a Status Check.
The LTA is required to have your consent to perform a Status Check, and this is captured when submitting the form.
I am eligible for a Status Check. What do I need to provide the LTA with to proceed?
You must provide the following for review:
- The original DBS check they used to join the Update Service; and
- One piece of original ID
You will have the choice of either sending this information to the National Safeguarding Team or booking an appointment with the Regional Team.
This information is required to ensure:
- the right level of check is undertaken
- the DBS check is genuine
- the DBS check has not been tampered with
- the identity of the customer is correct
What is Regulated Activity?
DBS Eligibility for working with Children
DBS Eligibility for working with Adults
How do I know what level of DBS check is required for a role?
All LTA Accredited Coaches and Licensed Officials are required to have an Enhanced DBS check with the Children’s Barred List.
Welfare Officers are required to have an Enhanced DBS check only. If the Welfare Officer is in Regulated Activity then an Enhanced DBS check with the Children’s Barred List can be accepted.
The DBS Eligibility for working with Children and DBS Eligibility for working with Adults documents can be used to assess the level of check required for other roles. Alternatively, please contact us and we are happy to help you with this.
How do I know what level of check I have for my DBS check that is registered to the Update Service?
You can find out what level of check you have by looking at your DBS certificate and using the Details of Levels of Check document.
How long is a Status Check valid for?
A Status Check must be used within 12 months of issue to join LTA Accreditation or Officials Licensing.
Once an individual is Accredited or has an Officials Licence, the Status Check will last for three years providing the individual renews their Accreditation/Officials Licence on time every year.
For others (such as Welfare Officers), a Status Check will last for three years.
Can the LTA perform a Status Check without telling me?
No – the LTA needs your consent to perform a Status Check.
If my DBS check includes one or more of the Barred Lists and I am applying for a role which would not require a check against the Barred List, can the LTA still do a Status Check even if I give permission?
No, unfortunately not. If you are not in Regulated Activity in your new role, the LTA is legally not allowed to check against the Barred List.
What happens if I have content on my DBS check, can the LTA still do a Status Check?
You should proceed with the Status Check as normal.
Where can I find more information about the Update Service?